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Terms of service

SERVICE POLICY

Last updated: 11/03/2025

1. COMPANY INFORMATION

Website: www.lassoro.com
Email: contact@lassoro.com
Phone: +33757823389
Address: 69 rue de Belbèze Tournefeuille 31170 France
SIRET : 98100212400015

2. CUSTOMER SERVICE

Availability hours

  • Email: Response within 24-48 business hours
  • Phone: Monday to Friday, 9am-6pm (Paris time)

Contact methods

📧 Email: contact@lassoro.com
📞 Phone: +33757823389
💬 Online chat: Available on the site (if applicable)

Response time

We are committed to responding to all your requests within a maximum of 48 business hours.

3. ACCEPTED PAYMENT METHODS

We accept the following payment methods:

✓ Bank cards : Visa, Mastercard, American Express
✓ PayPal


Payment security

  • All payments are secured by SSL encryption
  • No banking information is stored on our servers
  • Transactions processed by PCI-DSS certified providers

Currency

All prices are displayed in Euros (€) VAT included.

4. DELIVERY POLICY

Delivery zones

  • Mainland France
  • European Union

Estimated delivery times

Mainland France:

  • Standard Delivery: 5-10 business days

    Note: Deadlines start after order validation and preparation (1-2 business days).

    Shipping fees

    • Calculated automatically based on destination and weight
    • Free shipping
    • Check the exact fees when you place your order

    Order tracking

    A tracking number is sent to you by email as soon as your order is shipped.

     

    5. RETURN AND REFUND POLICY

    Right of withdrawal

    30 days from receipt to return a product without justification.

    Return conditions

    • Products not worn, not washed, not used
    • Original packaging with labels
    • Like-new condition allowing resale

    Return procedure

    1. Contact us at contact@lassoro.com
    2. Provide your order number
    3. Receive return instructions
    4. Return the product within 14 days

    Return costs

    • At the customer's expense (except defective product)
    • Refund within 14 days after receipt

    Defective products

    In case of defective product:

    • Contact us within 48 hours
    • Return shipping costs covered by us
    • Exchange or full refund

     

     

    6. PRODUCT AVAILABILITY

    • Products are offered while stocks last
    • In case of unavailability after order, you will be informed within 48h
    • Option: full refund or replacement product

    7. PRICES AND PROMOTIONS

    Price display

    • All prices are in Euros (€) including tax
    • Applicable French VAT (20% for most products)
    • Prices may be changed without notice

    Promotions and promo codes

    • Limited duration, unless otherwise stated
    • Not cumulative unless specifically indicated
    • Terms of use specified for each offer

    8. ORDER CANCELLATION

    Before shipment

    • Possible within 2 hours after validation
    • Contact immediately contact@lassoro.com
    • Full refund (excluding any transaction fees)

    After shipment

    • Cancellation not possible
    • Use your right of withdrawal after receipt

    10. SECURITY AND CONFIDENTIALITY

    Data protection

    Your personal data is protected in accordance with the GDPR.

    Use of data

    • Order processing
    • Customer service
    • Improvement of our services
    • Marketing communications (with consent)

    Your rights

    • Access, correction, deletion of your data
    • Objection to processing
    • Data portability

    GDPR contact: contact@lassoro.com

     

    11. DISPUTES AND MEDIATION

    Amicable resolution

    In case of dispute, first contact our customer service:

    📧 contact@lassoro.com
    📞 +33757823389

    Consumer mediation

    If no amicable solution is found, you can use a mediator free of charge:

    Medicys Mediator
    📧 contact@medicys.fr
    🌐 www.medicys.fr/index.php/consommateurs/

    European platform

    For EU customers: https://ec.europa.eu/consumers/odr/

    12. APPLICABLE LAW

    These service terms are governed by French law.

    In case of dispute, jurisdiction is given to the courts of the defendant's domicile or the place of delivery.

    13. CHANGES TO TERMS

    We reserve the right to modify these service terms at any time. Changes take effect upon their publication on the site.

    Date of last update: 03/11/2025

    CONTACT

    For any questions regarding our services:

    📧 Email: contact@lassoro.com
    📞 Phone: +33757823389
    🌐 Website: www.lassoro.com

    Customer service hours:
    Monday - Friday: 9:00 AM - 6:00 PM (Paris time)