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Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

OVERVIEW

This website is operated by Lassoro. On this site, the terms "we", "our", and "us" refer to Lassoro. Lassoro offers this website, including all information, tools, and services available to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices stated here.

By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Terms and Conditions of Sale", "General Terms and Conditions of Sale and Use", "Terms"), including additional terms, conditions, and policies referenced here and/or accessible by hyperlink. These General Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and/or content contributors.

Please read these General Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services offered on it. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.

All new features and tools that will be added later to this store will also be subject to these General Terms and Conditions of Sale and Use. You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change, or replace any part of these General Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after any changes have been posted constitutes your acceptance of those changes.

Our store is hosted on our own servers powered by green energy.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these General Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your care to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

You must not transmit worms, viruses, or any other destructive code.

Any breach or violation of these General Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse access to the services to anyone at any time, for any reason.

You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to comply with and adapt to technical requirements for network or device connections. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our prior express written authorization.

The headings used in this agreement are included for your convenience and will neither limit nor affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or up to date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions, without first consulting more accurate, complete, and updated sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain some outdated information. This outdated information, by nature, is not current and is provided for informational purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.

ARTICLE 4 – CHANGES MADE TO THE SERVICE AND PRICES

The prices of our products may be changed without notice.

We reserve the right at any time to modify or interrupt the Service (as well as any part or content of the Service) without notice and at any time.

We will not be liable to you or any third party for any price changes, suspension, or interruption of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)

Some products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.

We have done our best to display the colors and images of our products appearing on our store as clearly as possible. We cannot guarantee that the color display on your computer screen will be accurate.

We reserve the right, but are not obligated, to limit sales of our products or services to any person and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices may be changed at any time without prior notice, at our sole discretion. We reserve the right to discontinue offering a product at any time. Any service or product offer presented on this site is void where prohibited by law.

We do not guarantee that the quality of all products, services, information, or any other merchandise you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event we modify an order or cancel it, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers, or distributors.

You agree to provide current, complete, and accurate order and account information for all orders placed on our store. You commit to promptly updating your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.

For more details, please consult our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you access to third-party tools over which we exercise no monitoring, control, or influence.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranty, representation, or condition of any kind and without any endorsement. We will have no legal liability arising from or related to the use of these optional third-party tools.

If you use the optional tools offered on the site, you do so at your own risk and discretion, and you should review the terms under which these tools are offered by the relevant third-party provider(s).

We may also, in the future, offer new services and/or new features on our site (including new tools and new resources). These new features and new services will also be subject to these Terms and Conditions of Sale and Use.

ARTICLE 8 – THIRD-PARTY LINKS

Some content, products, and services available through our Service may include elements from third parties.

Links from third parties on this site may redirect you to third-party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not guarantee and assume no responsibility for any content, website, product, service, or other element accessible on or from these third-party sites.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please carefully read the policies and practices of third parties and ensure you fully understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding products from these third parties must be submitted to those same third parties.

ARTICLE 9 – COMMENTS, SUGGESTIONS, AND OTHER USER PROPOSALS

If, at our request, you submit specific content (for example, to participate in contests), or if without our request, you send creative ideas, suggestions, proposals, plans, or other elements, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any media any comment you send us. We are not and shall not be obligated (1) to keep comments confidential; (2) to pay compensation to anyone for any comment provided; (3) to respond to comments.

We may, but have no obligation to, monitor, modify, or remove content that we consider, at our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or property rights. You also agree that your comments will not contain illegal, defamatory, offensive, or obscene content, nor will they contain computer viruses or other malicious software that could in any way affect the operation of the Service or any other associated website. You may not use a false email address, pretend to be someone you are not, or try to mislead us and/or third parties about the origin of your comments. You are fully responsible for all comments you post as well as their accuracy. We assume no responsibility and disclaim any obligation regarding any comment you post or that any other third party posts.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information on our store is governed by our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may sometimes be information on our site or in the Service that could contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, product shipping fees, delivery times, and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders if any information in the Service or on any other associated website is inaccurate, at any time and without notice (including after you have placed your order).

We are not obligated to update, modify, or clarify the information in the Service or on any other associated website, including but not limited to pricing information, unless required by law. No defined update or refresh date in the Service or on any other associated website should be considered to conclude that the information in the Service or on any other associated website has been changed or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set forth in the General Terms of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to encourage third parties to commit illegal acts or participate in them; (c) to violate any regional order or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, injure, defame, slander, disparage, intimidate, or discriminate against anyone based on sex, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that compromises the functionality or operation of the Service or any other associated, independent website, or the Internet; (h) to collect or track others' personal information; (i) to spam, phish, hijack a domain, extort information, crawl, explore, or sweep the web (or any other resource); (j) for obscene or immoral purposes; or (k) to impair or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.

ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee nor do we claim in any case that your use of our Service will be uninterrupted, fast, secure, or error-free.

We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time, we may suspend the Service for indefinite periods or cancel the Service at any time without prior notice to you.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service as well as all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided "as is" and "as available" for your use, without representation, warranties, or conditions of any kind, express or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title, and non-infringement.

Lassoro, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall in no event be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs, or any similar damages, whether contractual, tortious (even in case of negligence), strict liability, or otherwise, resulting from your use of any service or product from this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lassoro, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your violation of these Terms and Conditions of Sale and Use or the documents they reference, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that any provision of these General Terms of Sale and Use is deemed illegal, void, or unenforceable, that provision may nevertheless be enforced to the fullest extent permitted by law, and the unenforceable part shall be considered severed from these General Terms of Sale and Use, such severance shall not affect the validity and enforceability of all other remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and responsibilities undertaken by the parties before the termination date shall remain in effect after the termination of this agreement for all purposes.

These General Terms of Sale and Use are effective at least until they are terminated by either you or us. You may terminate these General Terms of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we determine, at our sole discretion, that you fail, or if we suspect that you have been unable to comply with the terms of these General Terms of Sale and Use, we may also terminate this agreement at any time without prior notice to you and you will remain responsible for all amounts due up to the termination date (inclusive), and/or we may deny you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these General Terms of Sale and Use shall not constitute a waiver of that right or provision.

These General Terms of Sale and Use or any other policy or operating rule that we publish on this site or related to the Service constitute the entire understanding and agreement between you and us and govern your use of the Service, replacing all prior and contemporaneous communications, proposals, and agreements, oral or written, between you and us (including, but not limited to, any previous version of the General Terms of Sale and Use).

Any ambiguity regarding the interpretation of these General Terms of Sale and Use shall not be interpreted against the drafting party.

ARTICLE 18 – APPLICABLE LAW

These General Terms of Sale and Use, as well as any other separate agreement through which we provide you with Services, shall be governed and interpreted under the laws in force in France.

ARTICLE 19 – CHANGES MADE TO THE GENERAL TERMS OF SALE AND USE

You can view the most recent version of the Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for any changes. Your continued use of or access to our site after any changes to these Terms and Conditions of Sale and Use have been posted constitutes acceptance of those changes.

ARTICLE 20 – CONTACT DETAILS

Questions regarding the Terms and Conditions of Sale and Use should be sent to us at:

📧 contact@lassoro.com
📞 Tel: +33757823389

ARTICLE 21 – CLAIMS AND DELIVERIES

Package marked as delivered but not received:

In many cases, it is possible to recover a misdelivered package.

Here are the recommendations we can give you to locate your shipment:

  1. Have your tracking number ready.
  2. Contact the transport company or postal operator responsible for your shipment and notify them of the situation.

If, unfortunately, you are dealing with a delivered but not received package, it may be due to the following reasons:

  • Your package was mistakenly received by another person due to an incorrect or illegible address marked by the sender.
  • Your neighbor or family member received the package on your behalf and forgot to inform you.
  • Sometimes, an undelivered package may be marked as delivered even before its arrival.
  • The package was left near your home (store, kiosk, post office, pickup point).
  • Technical error in the transport company's tracking system.

If the carrier's search yields no results, your package will be declared lost. Then prepare a claim for an undelivered package to get a refund. Processing your complaint may take between 2 and 4 weeks, depending on the carrier.

  1. To obtain compensation from the transport company, you must submit an official request. Contact the logistics provider's customer support. Once the delivery company has reviewed your case and assessed the value of the lost package, you will be informed of their decision. If this situation is due to the carrier's fault, we will refund your order. However, if the delivery failure is attributable to the customer, such as providing an incorrect delivery address, no refund will be issued.

2. Package refusal:

The refund

In case of delivery refusal following a withdrawal, return costs will be your responsibility and automatically deducted from your refund even if the initial shipping costs were free. Your refund will be effective after the item is received at the merchant's warehouse and after verification of its general condition. In case of package refusal, if the carrier is unable to return the package to us or you cannot prove the return of the package: a fee of 25% of the product price will be deducted from your refund. In case of refusal, it is your duty to notify us of the return tracking number; we do not have automatic access to it.

The refund will be made directly to the payment method used.

VAT refund:

Customs fees and VAT are not refundable in case of withdrawal or refusal of the package.

3. Defective or damaged package:

  1. To have the product replaced, you must make a reservation with the post office upon receipt, at the time of delivery, or file a complaint with the post office for a product received damaged due to the transport process. Without reservation or proof of complaint with the carrier, reshipment is not guaranteed. Furthermore, to not be considered a withdrawal, the defect must be on the product, not on the packaging, and it must compromise the quality or use of the product.
  2. If the expertise confirms a manufacturing defect, regulations allow the merchant to prioritize repair or exchange of your product even if you request a refund. If they are unable to perform either of the first two actions, they will refund your purchase. If you want a refund, the merchant has the right to consider your request as a withdrawal and the return will be at the customer's expense.
  3. A discount applies if the product shows signs of use. In the case of withdrawal, we reserve the right to deduct part of the refund proportionally to the damages.
  4. You have 25 days to inform us that you have not received your order; without a claim from you within this period, the order is considered delivered.

5. Procedure for changing the address in case the customer reports the wrong address.

If after your order you realize there is an error in your delivery address, please inform us within 24 hours following the order closure. If this procedure is not followed, we may not be able to change the delivery address. An incorrect delivery address may prevent delivery or cause delivery to a location different from the one desired. We will not be held responsible in these cases.

You have 25 days to inform us that you have not received your order; without a claim from you within this period, the order is considered delivered.

ARTICLE 22 – ORIGIN OF PRODUCTS

We work with a French and a Chinese subcontractor. Part of the catalog is still shipped from China. When placing your order, you accept possible customs fees.

ARTICLE 23 – REFUNDS

In case of product return, we refund within 14 days from the receipt of the product by us.

We do not accept any refund in case of package delay before 6 weeks, however, if the package is declared lost by the carrier before this date, we will resend it. If you prefer a refund, we refund the order within 14 days via the payment method used.

After 6 weeks, the package will be considered lost and you can request a refund via our customer service.

The refund will be made directly to the payment method used.

ARTICLE 24 – CANCELLATION

Order cancellation is only possible if you contacted us no later than 2 hours after your order. In case of cancellation, we reserve the right not to refund transaction fees.

ARTICLE 25 – WITHDRAWAL

For any withdrawal request, please contact us at contact@lassoro.com

25.1 – Legal withdrawal period

In accordance with the applicable legal provisions, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties. After communicating your decision to exercise your right of withdrawal within this 30-day period, you have another 30-day period to return the product(s) concerned by the withdrawal.

The right of withdrawal does not apply to customers outside the European Union.

25.2 – Contractual withdrawal period

On lassoro.com we offer you the possibility to exercise your right of withdrawal within 30 days from the receipt of the products. Then you have another 30-day period from the communication of your withdrawal decision to return the product(s) concerned.

In case of an order containing several products, placed on lassoro.com, the 14-day period to communicate your withdrawal decision starts from the receipt of the last product.

The terms for exercising your right of withdrawal are specified in 25.3.

25.3 – Conditions for exercising the right of withdrawal

In case of exercising the right of withdrawal within the period referred to in 25.2, only the price of the purchased product(s) and the shipping costs will be refunded, the return costs remaining your responsibility.

Returns must be made in their original and complete condition (packaging, accessories, manual…) allowing their resale as new, and, if possible, accompanied by a copy of the purchase invoice for optimized processing. In case of depreciation of the product resulting from handling other than those necessary to establish the nature, characteristics, and proper functioning of the product, your liability may be engaged.

To exercise your right of withdrawal, in accordance with legal provisions, you will find below, in the annex, the standard withdrawal form. You can exercise your right of withdrawal by any means, including by email to contact@lassoro.com expressing your unequivocal intention to withdraw, and mentioning the order concerned by this withdrawal.

Once the withdrawal form or declaration has been sent to Lassoro no later than 14 days after receiving your order, you must return the product(s) concerned to the address of lassoro.com within a reasonable time and, at the latest, within 14 days from sending the withdrawal form or declaration.

In accordance with Council Regulation No. 1182/71/EEC of 3 June 1971 laying down the rules applicable to periods, dates, and deadlines:

1° The day the contract is concluded or the day of receipt of the good is not counted in the period mentioned in Article L. 221-18;

2° The period begins at the start of the first hour of the first day and ends at the expiration of the last hour of the last day of the period;

3° If this period expires on a Saturday, Sunday, or public holiday or non-working day, it is extended until the next working day.

When information relating to the right of withdrawal has not been provided to the consumer under the conditions set out in 2° of Article L. 221-5, the withdrawal period is extended by twelve months from the expiration of the initial withdrawal period, determined in accordance with Article L. 221-18. However, when the provision of this information occurs during this extension, the withdrawal period expires at the end of a fourteen-day period from the day the consumer received this information.

The burden of proof for exercising the right of withdrawal under the conditions provided in Article L. 221-21 lies with the consumer.

25.4 – Annex – Withdrawal Form

The Customer may use the withdrawal form model below:

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of Lassoro, LASSORO RETURN #ORDER NUMBER,

I/we () hereby notify/notify you () of my/our () withdrawal from the contract concerning the sale of the good ()/for the provision of services (*) below:

  • Ordered on ()/received on ():
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only in case of notification of this form on paper):
  • Date:

(*) Strike out the unnecessary mention.

25.5 – Return address

Contact our Customer Service by sending an email to contact@lassoro.com to get the details of the procedure.

25.6 – Refusal of package

In the case of withdrawal, the return costs will be your responsibility and automatically deducted from your refund even if the initial shipping costs were free. These return costs are borne by the customer.

If your refusal follows an anomaly observed on the packaging or your product

In this case, the return costs will be borne by Lassoro. For more information on the processing of your after-sales service, we invite you to contact us at contact@lassoro.com

25.7 – Refund

In case of exercising the right of withdrawal, lassoro.com will refund the amounts paid (including delivery charges) no later than 14 days from the date on which Lassoro is informed of your decision to withdraw and using the same payment method as that used for the order (unless you expressly agree to a refund by another payment method). This refund date may be postponed until the product is recovered or until you have provided proof of shipment of the product, the date retained being the first of these events. Lassoro is not required to reimburse you for additional costs if you have expressly chosen a delivery method more expensive than the standard delivery method offered on lassoro.com.

Lassoro is not required to reimburse you for customs fees upon withdrawal. To obtain a refund or waiver of duties, you must submit a request to the customs office or the service that notified the debt.

It is however specified, in the case of full or partial payment by gift vouchers, that these cannot be refunded in cash, by check, or by credit card. The refund of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.

No cash on delivery shipment will be accepted for any reason.

ARTICLE 26 – LEGAL GUARANTEES

The products sold on the site lassoro.com are subject to the legal guarantee of conformity set out in articles L.217-4 and following of the Consumer Code and to the guarantee against hidden defects set out in articles 1641 and following of the Civil Code.

In accordance with our legal obligations, Lassoro.com is responsible for defects of conformity appearing on your product for 2 years from the date of purchase.

It is reminded that within the framework of the legal warranty of conformity, the consumer:

– benefits from a two-year period from the delivery of the item to take action against its seller;

– may choose between repair or replacement of the item, subject to the cost conditions provided by article L. 217-9 of the Consumer Code;

– is exempt from proving the existence of the defect of conformity of the item during this period.

The legal warranty of conformity applies independently of any commercial warranty that may cover your item.

It is reminded that the consumer may decide to invoke the warranty against hidden defects of the sold item within the meaning of article 1641 of the Civil Code and that in this case, they may choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

This warranty thus allows you to obtain free repair of your product or its exchange, subject to the cost conditions provided by law. Otherwise, if the repair or exchange is impossible or could not be carried out within one month following its acceptance, Lassoro will refund you the price of your product.

To invoke this warranty, products must be returned to us with the return label that will be sent to you by email along with the purchase invoice. Products returned by post must be in packaging that allows transport under good conditions. In this case, the return shipping costs will be reimbursed to you based on the charged rate and upon presentation of receipts.

You can also invoke the warranty against hidden defects within two years from the discovery of the defect. It will then be your responsibility to prove, in particular, that the defect existed at the time of purchase, that it was hidden, and that it made the product unusable. The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 25.

ARTICLE 27 – PERSONAL DATA

Personal information and data concerning you are necessary for managing your order and our commercial relations. They may be transmitted to companies involved in these relations, such as those responsible for executing services and orders for their management, execution, processing, and payment. This information and data are also retained for security purposes, to comply with legal and regulatory obligations, and to allow us to improve and personalize the services we offer you and the information we send you.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, and object to personal data concerning you. You just need to write to us online at Customer Service or by email at contact@lassoro.com by providing us with your last name, first name, email address, and if possible your customer reference. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response should be sent. A response will then be sent to you within 2 months following receipt of the request.

Existence of a telephone solicitation opt-out list

If your phone number is collected when creating your account or placing your order, we inform you that your phone details will only be used for the proper execution of your orders or to contact you to offer new services. Without prejudice to the above, in accordance with legal provisions, you are informed that you can, if you wish, register on the telephone solicitation opt-out list. You can register for free on this list, which applies to all professionals except those with whom you have already concluded a contract.

ARTICLE 28 – APPLICABLE LAW AND MEDIATION

These GTC are governed by and subject to French law.

Unless mandatory provisions apply, any disputes that may arise in the context of the execution of these GTC may, before any legal action, be submitted to the Site Publisher's consideration for an amicable settlement.

It is expressly reminded that requests for amicable settlement do not suspend the deadlines for initiating legal actions. Unless otherwise provided by mandatory provisions, any legal action relating to the execution of these GTC must be submitted to the jurisdiction of the courts of the defendant's domicile.

Consumer mediation

According to Article L.612-1 of the Consumer Code, it is reminded that "every consumer has the right to free recourse to a consumer mediator for the amicable resolution of the dispute opposing them to a professional. To this end, the professional guarantees the consumer effective access to a consumer mediation system."

As such, Lassoro company offers its Consumer Clients, in the context of disputes that have not been resolved amicably, the mediation of a consumer mediator, whose contact details are as follows:

Mediator of the accredited mediation center Médicys

contact@medicys.fr
http://www.medicys.fr/index.php/consommateurs/

It is reminded that mediation is not mandatory but only offered to resolve disputes by avoiding recourse to the courts.

Lassoro.com Customer Service
contact@lassoro.com
Phone: +33757823389