Frequently Asked Questions
Shipping and ordering
And if you change your mind...
Exchanges and returns
Do you have any other questions?
You can contact us at contact@lassoro.com or on the contact us page.
Our team is available Monday to Friday from 10:00am to 7:00pm.
You will receive a tracking link by email after shipment.
We are located at 69 rue de Belbèze 31170 Tournefeuille.
Simply place a product in your basket and follow the steps.
No, however we use the secure Stripe payment system which may have already registered your bank card.
You have 24 hours to change your delivery address in case of error.
Our goal is to ensure you are completely satisfied with your order. You can exercise your right of withdrawal within the legal period of 14 days, without having to provide a reason or pay any penalties, except for the return shipping costs. To request a return, please contact us at contact@lassoro.com
In this case we will resend it to you or refund you if that is not possible.
In this case, simply send us a photo of the problem and we will resend your order.
Yes, you can cancel your order up to 2 hours after purchase.
You can contact us at contact@lassoro.com or on the contact us page.